The second group, specialized support agents, is comprised of highly specialized customer service agents that have experience in a particular industry. These agents are permanent hires, not seasonal. But it’s a great way to get experience and it can still lead to full-time work if you perform well. Because this spot is seasonal, it doesn’t guarantee you’ll be kept on full-time. Seasonal customer service spots are typically tied to retail, and needed shortly before Thanksgiving through the beginning of the new year. The first group is generally recruited by other companies for high-traffic seasons. The company has two primary types of agents: seasonal support agents and specialized support agents. Sykes is a home-based customer service firm that takes the call-center model to your living room or home office. These jobs range from part-time to full-time and require various skills, but all of them allow you to work remotely. We’ve done the heavy lifting and researched the best customer service positions that allow you to work from home. There are countless remote jobs online, many of which can make great careers. Skills Needed for a Remote Customer Service Job.
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